Sunday, November 2, 2008

I seriously just had this conversation?

Be warned...this is a shallow post, probably more like a rant than anything.

My new favorite store (even after this incident) is White House, Black Market. I had a coupon that expired today, and was in search of this beautiful shirt I loved, just not at the full price it was when I tried it on. It had gone on sale, so I called the stores here locally and they said they sent it to the outlet. I call the outlet, they have it, they hold it I go down there - to find a huge sale. One item on sale was this pair of black pants - I have a pair I paid full price for, and have absolutely zero regrets about, because every woman should have a pair of black pants that make her feel this good. They don't have my size, no big deal. But as I got further away, I decided I needed to have them see if they could find another pair, because they were only $30.

Like I did before, I called the store and told them I was there earlier, they did not have pants in my size and could they call the other outlet to see if they had them? This is what the girl told me:

"We don't answer calls from other stores on weekends because we might be too busy. You have to wait and call the other store in the morning."

I was dumbfounded - I asked her what they did if a customer was standing there and wanted something they did not have. She repeated the above. I said, fine, whatever, and that I found that incredibly hard to believe given the high level of customer service they have always provided when I have been there.

Please, gentle readers, tell me you think the nature of this conversation was as crazy as I do - especially given the current situation for retailers in this economy!!! I still can't believe it. The next time I go into the store here at Easton or UA, I am going to say something to the manager about this. I find it absolutely astonishing that this would indeed be the policy from this store.

It should be noted that I got 3 shirts, 2 pairs of pants, a dress (that definitely challenges my comfort zone - but is "sh*t hot" as my friend Diane would say) and 2 necklaces for $162. I had a coupon for $50 off $200 or more, plus my White House member discount (that 5% adds up!) I also FINALLY found some decent turtlenecks that were not $70 at the Ann Taylor outlet...thank god. If anyone can tell me where I can find a black winter cardigan type sweater, I would greatly appreciate it - I need one that is a little heavier than I currently have, given that my office has an entire wall of windows...

1 comment:

The Monroes said...

Excellent customer service at its best! Check out for some good work wear...I have a coat from there and some other items.